Article 1 – Definitions

In These Terms:

Cooling-off period: The period within which the consumer can make use of his right of withdrawal;

Consumer: The natural person who does not act in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur;

Day: Calendar day;

Duration Transaction: A Distance Agreement With regard to a Series of Products and/or Services, of which the Delivery and/or Purchase Obligation is Spread Over Time;

Durable Data Carrier: Any Means That Enables The Consumer Or Entrepreneur To Store Information Addressed To Him Personally In A Way That Enables Future Consultation And Unaltered Reproduction Of The Stored Information.

Right of withdrawal: The possibility for the consumer to waive the agreement within the cooling-off period;

Entrepreneur: The natural or legal person who offers products and/or services to consumers remotely;

Distance Agreement: An Agreement In which In the context of a System Organized by the Entrepreneur For the Distance Selling of Products and/or Services, up to and including the conclusion of the Agreement, exclusive use is made of one or more Techniques for Distance Communication;

Remote Communication Technique: Means That Can Be Used To Conclude An Agreement Without The Consumer And Entrepreneur Having Congregated In The Same Room At The Same Time.

Article 2 – Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every Distance Agreement concluded between the entrepreneur and the consumer.

Before the Agreement is concluded remotely, the text of these General Terms and Conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the remote agreement is concluded that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge at the request of the consumer as soon as possible.

If the Remote Agreement is concluded electronically, in deviation from the previous paragraph and before the remote agreement is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it is A Simple Way Can Be Stored On A Durable Data Carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting terms and conditions. Is.

Article 3 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The Offer Contains A Complete And Accurate Description Of The Products And/or Services Offered. The Description Is Sufficiently Detailed To Enable A Good Assessment Of The Offer By The Consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious Errors Or Errors In The Offer Do Not Bind The Entrepreneur.

Each Offer Contains Such Information, That It Is Clear To The Consumer What The Rights And Obligations Are Associated With The Acceptance Of The Offer. This Concerns In Particular:

The Price Includes Taxes;

Any Delivery Costs;

The Manner In Which The Agreement Will Come About And What Actions Are Required For It;

Whether or not the right of withdrawal applies;

The Method Of Payment, Delivery Or Execution Of The Agreement;

The Term For Acceptance Of The Offer, Or The Term For Qualifying The Price;

The Amount Of The Tariff For Remote Communication If The Cost Of Using The Technique For Remote Communication Is Calculated On A Basis Other Than The Base Tariff;

If the Agreement is archived after the conclusion, in which way it can be consulted by the consumer;

The way in which the consumer can become aware of actions he does not want before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded;

The Possible Languages In Which, Besides Dutch, The Agreement Can Be Concluded;

The codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer can consult these codes of conduct electronically; And

The Minimum Duration Of The Distance Agreement In The Case Of An Agreement That Is For Continuous Or Periodic Delivery Of Products Or Services.

Article 4 – The Agreement

The Agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set therein.

If the Consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer may terminate the agreement.

If the Agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The Entrepreneur can – within legal frameworks – inform himself whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance agreement. If the entrepreneur has good grounds on the basis of this investigation not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the execution.

With the product or service, the entrepreneur will send the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:

A. The Visiting Address Of The Establishment Of The Entrepreneur Where The Consumer Can Go With Complaints;

B. The conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

C. The Information About Existing After-Purchase Service And Warranties;

D. The Data included in Article 4 Paragraph 3 of these Terms and Conditions, unless the Entrepreneur has already provided this data to the consumer before the execution of the agreement;

E. The Requirements For Termination Of The Agreement If The Agreement Has A Duration Of More Than One Year Or Is Of An Indeterminate Duration.

F. If The Entrepreneur Has Obliged To Provide A Series Of Products Or Services, The Provision In The Previous Paragraph Only Applies To The First Delivery.

Article 5a – Right of Withdrawal Upon Delivery of Products

When purchasing products, the consumer has the option to terminate the agreement without stating reasons during 14 days (not used). This term starts on the day after receipt of the product by or on behalf of the consumer.

During this term, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product (fit). If he exercises his right of withdrawal, he will return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 5b – Right of Withdrawal Upon Delivery of Services

In the case of the provision of services, the consumer has the option to dissolve the agreement without stating reasons during 14 days, commencing on the day of the conclusion of the agreement.

In order to make use of his right of withdrawal, the consumer will refer to the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest at the time of delivery.

Article 6 – Costs In Case Of Withdrawal

If the consumer makes use of his right of withdrawal, the costs of return will be at the most for his account. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 30 days after the return or withdrawal.

Article 7 – Exclusion Right of Withdrawal

If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has stated this clearly in the offer, at least in time for the conclusion of the agreement.

Exclusion Of The Right Of Withdrawal Is Only Possible For Products:

A) Which Are Created By The Entrepreneur In accordance with Specifications Of The Consumer;

B) Which Are Obviously Personal In Nature;

C) Which By Their Nature Cannot Be Returned;

D) Which can spoil or age quickly;

E) The price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

F) For Single Newspapers And Magazines;

G) For Audio And Video Recordings And Computer Software Where The Consumer Has Broken The Seal.

Exclusion Of The Right Of Withdrawal Is Only Possible For Services:

A) Concerning Lodging, Transportation, Restaurant Business Or Leisure Activities To Be Conducted On A Certain Date Or During A Certain Period;

B) The Delivery of which has commenced with the express consent of the consumer before the cooling-off period has expired;

C) Concerning Bets And Lotteries.

Article 8 – The Prize

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in tax rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and which the entrepreneur has no influence over, with variable prices. This connection to fluctuations and the fact that any prices quoted are target prices, are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal regulations or stipulations.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

A) These Are Due To Legal Regulations Or Provisions; Or

B) The Consumer has the authority to terminate the agreement on the day on which the price increase takes effect.

C) The prices mentioned in the offer of products or services include VAT.


Article 9 – Conformity And Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /Or Government regulations.

An Arrangement Offered By The Entrepreneur, Manufacturer Or Importer As A Warranty Does Not Affect The Rights And Claims That The Consumer Can Invoke Under The Law And// Or The Distance Contract.

Article 10 – Delivery And Execution

The Entrepreneur shall exercise the greatest possible care in the receipt and execution of orders for products and in the assessment of applications for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

Subject to the provisions of Article 4 of these Terms and Conditions, the Company will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will receive a message no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and the right to any compensation.

In the event of termination in accordance with the previous member, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after termination.

If delivery of an ordered product proves to be impossible, the entrepreneur will make an effort to make a replacement article available. At the latest on delivery, it will be stated in a clear and comprehensible manner that a replacement item is being supplied. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

We use a delivery time of 1 to 3 days. The delivery times quoted by us are indicative only.

For deliveries in the Netherlands, a contribution of €9.95 per order will be charged. For deliveries to/abroad, a contribution of at least €15 per order will be charged, this can increase depending on the delivery costs abroad up to €30,-. Deviating terms and conditions may apply for deliveries abroad.

10.1 Royal Top Outlet shall never be obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on the part of Royal Top Outlet. Royal Top Outlet is never liable for consequential or trading loss, indirect damage or loss of turnover.


Article 11 – Duration transactions

The Consumer can terminate an Agreement that has been entered into for an indefinite period at any time with due observance of the agreed termination rules and a notice period of at most one month.

An Agreement entered into for a definite period of time has a maximum term of two years. If it has been agreed that the Agreement will be extended by silence of the consumer, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

Article 12 – Payment

On Payment can be made in the following ways: Ideal, BanContact, Sofort, Paypal, Credit card, Mastercard or Visa.

Unless otherwise agreed, the amounts owed by the consumer are to be paid within fourteen days of delivery of the good or, in the case of an agreement to provide a service, within 14 days of issuance of the documents pertaining to this agreement.

When Selling Products to Consumers, General Terms and Conditions may stipulate a prepayment of more than 50%. When Prepayment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s), before the stipulated prepayment has taken place.

The Consumer has the obligation to immediately report inaccuracies in Payment Information Provided or Mentioned to the Entrepreneur.

In the event of default of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

12.1 All Prices Are Expressed In Euros, In Accordance With The Legal Regulations, And Include Sales Tax.

Article 13 – Offer

All offers and quotes posted by us, in any form, are without obligation and subject to availability. No rights can be derived.

Article 14 – Force majeure

If ordered products are not available due to force majeure of a permanent or temporary nature, your purchase amount will be refunded.

Article 15 – Cooling off period

After receipt of the product, the consumer has a cooling-off period of 14 days to cancel the agreement without giving any reason and to return the product, provided that it is in its original condition. In addition, the consumer bears the costs of return shipment. Will In Case Of Dissolution, Within 7 Days After The Receipt Date Of The Return, Refund The Paid Amounts.

Any Damages And/or Defects Of The Contents Must Be Reported By E-Mail To Within 4 Working Days.

Article 16 – Complaints procedure

The Entrepreneur has an adequately disclosed Complaints Procedure and handles the Complaint in accordance with this Complaints Procedure.

Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly, after the consumer has established the defects.

Complaints Submitted To The Entrepreneur Will Be Answered Within A Period Of 14 Days From The Date Of Receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer. Orders During Promotion (Sale) Can Only Be Exchanged.

Article 17 – Intellectual Property

The Buyer Expressly Acknowledges That All Intellectual Property Rights Of Displayed Information, Communications Or Other Expressions With regard to the Products and/or With regard to the Internet Site rest with, its suppliers or other rights holders.

Article 18 – Personal data Will Process Buyer's Data Only In Accordance With Its Privacy Policy. Takes The Applicable Privacy Regulations And Legislation Into Account.

Article 19 – Applicable Law And Competent Court

All Offers of, its Agreements and the execution thereof are exclusively governed by Dutch law.

Article 20 – Your Rights

You Can Always Ask What Data Is Processed About You. For this you can send an e-mail. You can also ask by E-mail to make improvements, additions or other corrections, which will process as soon as possible. If you no longer appreciate receiving information, you can inform Sending Information Only Happens If You Have Provided Your E-Mail Address For This.

Article 21 – Additional Or Deviating Provisions

Additional or deviating provisions from these General Terms and Conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.